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Cancellation Policy


Should you choose to pay in instalments these will be taken as per the schedule agreed upon enrolment, (confirmed in your Direct Debit Agreement) and will conclude once your account has been paid in full.

Your statutory right under the consumer protection (Distance Selling Act) Regulations,  allows you seven days from your enrolment, however upon using your login and receiving access to your course materials all cancellation rights are waivered upon login. All cancellation are to be made in writing only and will not be accepted via phone. In the interest of clarity and for the avoidance of doubt, you should note that emails or telephone cancellations are not accepted. You must send the signed, written request of cancellation by recorded delivery.

Refunds are not available for international students (living outside of the UK and Ireland).

If you chose to pay by instalments, then regardless of whether you complete your course or decide after your cancellation period has expired that its not for you, your payments agreed with your payment plan are still due to the college.

We will offer a refund on paper based courses as long as the materials are returned back to us within the 14 day period where applicable. (Please not it is your responsibility to ensure the pack is sent by the appropriate services in order to ensure a safe delivery) The materials should not be used, marked or damaged in anyway upon being returned to The Learning College. We will send you a refund less including standard postage and packing. Any additional postage charges paid by yourself will not be reimbursed.

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which replaced the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your course anytime within fourteen working days after you receive your course materials whether in hard copy or online.

To cancel your course you must send a signed, written notice via recorded delivery to the Cancellation team at our registered address in Stone, Staffordshire (cancellations by telephone will not be accepted).

In line with The Consumer Rights Act 2015, you also have a 14 day right to change your mind and get a full refund for digital content, i.e. Online courses, that you have purchased provided you have not logged into the learner platform using your individual username and password, if you have then this will be deemed as receiving the copy written product and will not be eligible for a refund.

After the 14 days have elapsed we will not accept a refund request and any returned materials will be refused delivery. You remain liable for all fees plus any additional charges incurred for administration, failed direct debit payments/auto payments or credit control, including legal fees if appropriate.

Valid refunds will be processed within 30 days upon receipt of returned unmarked and undamaged items in un-opened and re-saleable condition.

Once the course has been received and/or terms and conditions accepted no refund will be available.

All Cancellations where a refund is due are subject to a £50.00 administration fee.

Candidate Withdrawal from Awarding Body

Once a cancellation has been processed and finalised the learner will be removed from the awarding body database. Any units that have been attended can be certificated upon the request of the learner once relevant certification fee’s have been paid. This however will not

be completed automatically and must be requested in writing by the learner via email or letter.

Should the learner wish to resume the course once removed the full course and registration fee would be chargeable at the time of re-registration.